RETURNS & EXCHANGES
Return and Exchange Process:
We accept returns and exchanges within 30 days of the purchase date.
To initiate a return or exchange, please contact our customer service at asfaleiajewelry@gmail.com with your order number and details.
Eligibility for Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service. We will do our best to accommodate your request based on product availability.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Damaged or Defective Items:
In the case of receiving a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide further instructions on how to proceed.
We accept returns and exchanges within 30 days of the purchase date.
To initiate a return or exchange, please contact our customer service at asfaleiajewelry@gmail.com with your order number and details.
Eligibility for Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service. We will do our best to accommodate your request based on product availability.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Damaged or Defective Items:
In the case of receiving a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide further instructions on how to proceed.